Frequently asked questions

This status means that the order has been completed and that we have received your payment. Unless it is a pre-order, you will receive a shipping notification soon.

This status means that we have received the payment for your order.

This means that there are some discrepancies which need immediate action. Please respond to our e-mail as soon as possible and provide us with the required information for your order.

This status means that your order is ready for pick up in our store. You will receive an e-mail shortly with the information that you have to pick up the order within 14 days.

This status means that your shipment has been completed and handed over to DHL. You will receive an e-mail with tracking information, which can be tracked on www.dhl.com.